Client services

Write to the studio

Questions about sizing, an order or a repair? Send us a note and someone from the studio team, not a bot, will write back.

Hours

Monday to Friday, 9am to 6pm Eastern. We reply to every message within one working day.

Studio visits

Try pieces on in our New York studio, by appointment from Tuesday to Saturday. Choose Studio appointment as your topic and we will find a time.

Orders and returns

Include your order number, which starts with AV, so we can find your order straight away.